|
Terms and Conditions
Goods
We reserve the right to subsitute a product (if it's beyond our control to obtain it) with a similar product of equal or higher quality and value. You will, of course, have the option to except or decline this product.
Please Note: Credit and debit card payments will show on your statement as Cats and Canines or catsk9 if you pay using Paypal.
The sizes stated on product descriptions are approximate. We have no control over sizes at the point of manufacture.
The wicker pet basket sizes are approximate due to the nature of the natural wicker and being handmade, therefore, please allow a slight size tolerance.
We cannot guarantee the colour or design of the cushions that we include for free in our wicker pet baskets. All cushions for our wicker range may vary from that shown.
Refunds & Replacements
From the day you place your order you have 7 days to cancel, although we normally send goods out in 1-2 days.
If you are not entirely satisfied with a product for any reason you have the right return your order within 7 days from when your order is received and ensure a duty of care to the product(s). We shall be happy to send a replacement or refund your money in full within 30 days from receipt of return back to us.
When returning an item, please keep all original packaging where possible and under the Distance Selling Regulations 2000 a duty of care is required on the part of the consumer. Please also ensure you keep your proof of return as we cannot be held responsible for goods lost in transit to us. You will need this proof to put in a claim with Royal Mail or any parcel delivery company you used to return the goods. We cannot give refunds for goods that we have not received.
If you are unable or unwilling to arrange return of the item(s) we reserve the right to charge a carriage fee to cover the cost of arranging for a courier company to collect the item from you. If we arrange collection, you must ensure someone will be there to hand the parcel over to the collecting driver. Failure to do so may result in a further charge.
We are not a catalogue company, therefore, we cannot offer a free returns service.
This does not affect your statutory rights as a consumer.
Important: Please ensure you measure your pet before ordering items that depend on size ie. pet beds, collars etc. You can either use your pets old bed/collar as a guide or use a tape measure. Please always remember to allow room for comfort.
If you return an item due to the wrong size being ordered and want another size sent, we reserve the right to charge a further delivery cost for a replacement to be sent.
We cannot give refunds for personalised goods (pet id tags) unless they are faulty or damaged.
Offers/Discounts
Any offer or discount running on our website applies to online orders only and excludes delivery cost.
Customer Service Telephone/Email
Tel: 0843 289 5512 Monday - Friday 9am - 6pm and Saturday 10am - 4pm GMT.
Email: sales@catsandcanines.co.uk
We aim to respond to your query within 24 hours.
« Back
|
