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Terms and Conditions
Goods
We reserve the right to subsitute a product (if it's beyond our control to obtain it) with a similar product of equal or higher quality and value. You will, of course, have the option to except or decline this product.
Please Note: Credit and debit card payments will show on your statement as Saver AHU Limited, our parent company.
The sizes stated on product descriptions are approximate. We have no control over sizes at the point of manufacture.
The wicker pet basket sizes are approximate due to the nature of the natural wicker and being handmade, therefore, please allow a slight size tolerance.
Refunds & Replacements
If you are not entirely satisfied with a product for any reason you have the right to cancel your order within 14 days from when your order is received and return the item, ensuring a duty of care to the product(s), to: Saver AHU Limited, Uniflo House, Unit 9 Lakeside Park, Medway City Estate, Rochester, Kent, ME2 4LT. (This is our returns address only). We shall be happy to send a replacement or refund your money in full within 30 days from receipt of return back to us.
When returning an item, please keep all original packaging where possible and under the Distance Selling Regulations 2000 a duty of care is required on the part of the consumer.
If you are unable or unwilling to arrange return of the item(s) we reserve the right to charge a carriage fee to cover the cost of arranging for a courier company to collect the item from you. If we arrange collection, you must ensure someone will be there to hand the parcel over to the collecting driver. Failure to do so may result in a further charge.
We are not a catalogue company, therefore, we cannot offer a free returns service.
This does not affect your statutory rights as a consumer.
Important: Please ensure you measure your pet before ordering items that depend on size ie. pet beds, collars etc. You can either use your pets old bed/collar as a guide or use a tape measure. Please always remember to allow room for comfort.
If you return an item due to the wrong size being ordered and want another size sent, we reserve the right to charge a further delivery cost for a replacement to be sent.
Customer Service Telephone/Email
Tel: 01634 710099 Monday - Friday 9am - 6pm and Saturday 10am - 4pm GMT.
Email: info@catsandcanines.com
We aim to respond to your query within 5 working days.
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