Terms and Conditions
We reserve the right to subsitute a product (if it's beyond our control to obtain it) with a similar product of equal or higher quality and value. You will, of course, have the option to except or decline this product.
Please Note: Credit and debit card payments will show on your statement as Cats and Canines or catsk9 if you pay using Paypal.
The sizes stated on product descriptions are approximate. We have no control over sizes at the point of manufacture.
The wicker pet basket sizes are approximate due to the nature of the natural wicker and being handmade, therefore, please allow a slight size tolerance.
We cannot guarantee the colour or design of the cushions that we include for free in our wicker pet baskets. All cushions for our wicker range may vary from that shown.
Refunds & Replacements
From the day after you receive your order you have 7 days to inform us of your intention to cancel. We must be informed in writing (email is fine). We then give a further 3 working days for the goods to be returned back to us. If we are not informed in writing, that you wish to cancel, within 7 days from the day after you receive your order, we cannot except your return request.
If a product has been used and shows signs of use we cannot except a return and a refund will not be given. Please ensure a duty of care to all products. Once a refund request is excepted, we shall be happy to send a replacement or refund your money in full within 30 days from receipt of return back to us.
When returning an item, please try to keep all original packaging if you can but you are not obliged to do so. Please also ensure you keep your proof of return as we cannot be held responsible for goods lost in transit to us. You will need this proof to put in a claim with Royal Mail or any parcel delivery company you used to return the goods. We cannot give refunds for goods that we have not received.
If you are unable or unwilling to arrange return of the item(s) we reserve the right to charge a carriage fee of £8.95. This is to cover the cost of arranging for a courier company to collect the item from you. If we arrange collection, you must ensure someone will be there to hand the parcel over to the collecting driver. Failure to do so may result in a further charge. If you cancel your order after the goods have been sent we can usually stop the delivery and have the goods returned to us free of charge (as long as the goods have not been delivered). However, if the goods have already been delivered to you there will be a charge of £10 for a return in this instance.
We are not a catalogue company, therefore, we cannot offer a free returns service.
This does not affect your statutory rights as a consumer.
Important: Please ensure you measure your pet before ordering items that depend on size ie. pet beds, collars etc. You can either use your pets old bed/collar as a guide or use a tape measure. Please always remember to allow room for comfort.
If you return an item due to the wrong size being ordered and want another size sent, we reserve the right to charge a further delivery cost for a replacement to be sent.
We cannot give refunds for personalised goods (pet id tags) unless they are faulty or damaged.
Some of our fabric pet beds will have protective wrapping. Please do not remove this until a decision has been made to keep the product. Thank You.
Any offer or discount running on our website applies to online orders only and excludes delivery cost.
Customer Service Telephone/Email
Tel: 01634 222380 Monday - Friday 9am - 6pm and Saturday 10am - 4pm GMT.
We aim to respond to your query within 24 hours.