IMPORTANT: We can only deliver to UK addresses. A few overseas customers have been placing orders and selecting the Scottish Highlands delivery option. We reserve the right to charge a £2.50 administration fee, when refunding payment, to all international customers who place orders using our UK delivery options. This is to cover bank charges for issuing refunds.

Delivery costs for UK Inland:

£1.95 upto 500 grams

£3.95 501 grams to 950 grams

£4.95 951 grams to 8 kilos

£8.95 over 8 kilos upto 15 kilos

Delivery costs for Northern Ireland, Scottish Highlands & Islands:

£1.95 upto 500 grams

£4.95 501 grams to 950 grams

£7.95 951 grams to 8 kilos

£23.95 over 8 kilos upto 15 kilos

Please note that deliveries will be made on normal working days, Monday to Friday, and will usually occur between 8.00am and 6.00pm. Saturday deliveries cannot be guaranteed and will incur a surcharge. Please contact us for details.

Whenever possible, goods will be despatched by first class post or 48 hour courier within 7-14 working days. With the exception of standard first class post, all deliveries require a signature. If there is nobody in to accept the delivery a card will be left to inform the recipient how he or she can collect the parcel or arrange re-delivery. It then becomes the recipients' responsibility to contact the courier and arrange a suitable delivery date. We accept no liability if the delivery is not made due to the recipient not being available. If the recipient fails to contact the courier in good time the goods will be returned to us and a charge will be made for re-delivery to that or an alternative address. We can ask the courier, at your instruction, to leave the goods in a secure place on your premises or with a neighbour, however, we cannot be held responsible if the goods are mislaid. We therefore recommend sending your order to a work address if possible.

In the event that you select a business address we shall be deemed to have delivered the item to its intended recipient by delivering it to the reception area of the business address and receiving from a duly authorised representative a signed receipt of delivery.

We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. Additional charges will be made for redirection or for re-delivery due to postcode error. We advise that if you are not sure of the address you should check it using the Post Office postcode and address finding service.

We cannot be held responsible for third party couriers or the postal service delivering late. We have no control over this and any requests for a delivery cost refund will be at Cats & Canines discretion and as a good will gesture.

Courier Problems - Recipient not at home:

If there is no one at home when a delivery is attempted, we rely on the drivers common sense to leave a card informing the receipient of an attempted delivery. We find that the courier company used will usually take the parcel back to the depot awaiting your instructions for redelivery or collection. We are not informed by the courier company when a delivery attempt has failed, therefore, your first port of call would be to contact the courier company (details would be on the card that was left - remember we rely on the driver as an individual to ensure he/she leaves a card) and if after this, delivery fails again then contact us on 0843 289 5512 and we will speak to them on your behalf.


Overseas deliveries and Channel Islands & Scilly Isles: 

We cannot deliver to overseas destinations. If you live in the Channel Islands and Scilly Isles please contact us to place your order by telephone.